Role Overview

As a Mortgage Loan Officer, you do more than originate loans—you help families achieve the dream of homeownership. With passion and intentionality, you bring clarity to the process, offer tailored solutions, and provide steady support from application to closing. More than closing loans, you open doors—making the journey seamless, personal, and memorable.

Core Functions

• Serve as the primary point of contact for homebuyers, providing education on loan options, answering questions, and guiding them seamlessly through each step of the mortgage process.
• Translate complex financial terms into clear, understandable language that empowers buyers to make confident decisions.
• Collect and review all necessary documentation to ensure loan applications are complete and accurate.
• Monitor and manage loan files through processing, underwriting, to ensure on-time closings.
• Provide proactive updates to buyers, escrow/closing, builder teams, keeping all parties informed throughout loan process.
• Identify challenges early and develop creative solutions to keep deals on track.
• Build and maintain authentic relationships with buyers, sales teams, escrow/closing, and internal team members
• Continuously seek ways to simplify the homebuying process and improve internal workflows.
• Collaborate with credit repair specialists and sales team to ensure buyers stay on track with closing date.
• Find creative ways to make the homebuyers experience memorable and special.
• Collaborate with the sales team to co-create engaging social media content.
• Coordinate ongoing meetings to keep the sales team informed on current loan products and industry changes.

Required Qualifications

• NMLS License required, or willing to obtain.
• Ability to maintain flexible work schedule, including evenings and Saturday's

Work Environment & Physical Requirements

• Vision for near, mid-range and far as well as hearing for low, medium and high pitch.
• Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.
• Frequent walking on uneven surfaces (dirt, concrete, rock, etc.).
• Must have a current and valid driver’s license and must be able to be insured by company fleet insurance.
• To be considered for this position, you must be at least 18 years old in accordance with company policies and applicable labor laws
• Ability to lift 5 – 20 pounds.

Hours and Schedule

• Average 40 hours per week (9am-6pm, Tuesday – Saturday with occasional Mondays).
• Lunch meetings are occasionally required.
• Minimal travel required for company events and inter-region collaboration.
• After hours and weekends may be necessary on occasion for trips, events, or to meet deadlines.

Benefits

• Comprehensive Employee Benefit Package
• Employer-Paid Life, AD&D, LTD Insurance
• Enrolled into ESOP (Retirement Benefits)
• Paid Time Off Policy
• Company-issued cell phone
• Company Training Opportunities
• Company-Sponsored Vision Trips