Role Overview

The Title Manager at Impact Title provides relational, operational, and strategic leadership to a team of escrow officers and closing coordinators. This role is responsible for cultivating a high-performing, accountable, and emotionally healthy team while ensuring an exceptional closing experience for homebuyers, lenders, and partners.

Core Functions

• Lead, coach, and develop a team of escrow officers and closing coordinators through consistent one-on-one coaching, feedback, and performance management.
• Foster a culture of unity, trust, accountability, and growth—personally, professionally, and (where appropriate) spiritually.
• Oversee daily operations to ensure accurate, compliant, and timely closings with an exceptional customer experience for homebuyers.
• Train and develop team members in all technical aspects of title software, escrow processes, and regulatory requirements.
• Evaluate, implement, and continuously improve processes that drive efficiency, accuracy, and service excellence.
• Serve as a key communication bridge between internal teams and external partners to ensure clarity, alignment, and trust.
• Actively seek and integrate feedback from customers, lenders, Betenbough Homes, and internal team members.

Preferred Qualifications

• Escrow License
• Experience with Qualia (Title Software)
• Leadership experience

Work Environment and Physical Requirements

• Vision for near, mid-range and far as well as hearing for low, medium, and high pitch.
• Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.
• Must have a current and valid driver’s license and must be able to be insured by company fleet insurance.
• Ability to lift 5 - 20 pounds.

Hours and Schedule

• Average 40 hours per week (8am-5pm, M-F).

Benefits

• Comprehensive Employee Benefit Package
• Employer-Paid Life, AD&D, LTD Insurance
• Enrolled into ESOP (Retirement Benefits)
• Paid Time Off Policy
• Company-Issued Cell Phone
• Company Training Opportunities
• Company-Sponsored Vision Trips